Sunshine customer profiles and events: Currently in early access program, this feature allows for the creation of a Shopify profile for the agent, streaming of Shopify events within interaction history, and building a Zendesk user profile before the customer interacts with support. This allows for trend analysis and issue detection.ĥ. Tagging for refunds/cancellations: A tag is added within the custom field of a ticket when a refund or cancellation is applied via the sidebar app. Phone number identification: The sidebar app will surface even if a phone number is the only identifier, as long as it matches what's in Shopify.Ĥ. Also, process full/partial refunds and cancellations within the app.ģ. Sidebar app: A refreshed UI that surfaces order information, billing and shipping details. Meeting shoppers where they are: Enable the web widget on any storefront to embed and manage branded messaging.Ģ. This leads to a broken customer and agent experience and results in churn and contraction.Ĭore Features of Zendesk and Shopify Integration:ġ. The pandemic has accelerated online sales and highlighted the challenges of disjointed post-sales experiences and lack of sales support. As a senior product marketing manager at Zendesk, she primarily focuses on strategic integrations like Shopify. Today, Jessica will be sharing her expertise on how to bring support and e-commerce experiences together using Shopify. Contact our team for help creating a custom integration to extend functionality. Integrating Zendesk with Shopify can enhance customer experience, but the limited functionality of the integration may require a custom integration to fully empower users to perform actions directly in Zendesk or Shopify. Note that the limited functionality of the integration may require a custom integration to extend functionality. Test the integration by opening a ticket in Zendesk and viewing relevant information from Shopify, such as the order count and total amount spent.ħ. Enable the web widget on your Shopify store to allow customers to request support directly.Ħ. Configure the sidebar app for chat, refunds, and cancellations.ĥ. Install the Zendesk app and create a connection name.Ĥ. Review the limited functionality of the integration, which only allows access to read information from Shopify, not edit it.ģ. Find Zendesk in the Shopify App Store and add the app.Ģ. This is a popular store and customer service platform, and we will learn how to make the two systems communicate with each other.ġ. In today's video, we will explore how to integrate Zendesk with Shopify to enhance customer experience.
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